Epic games legendary launcher not working (Heroic game launcher)

[LordCatchak]

Describe the bug

heroic isnt logging into epic games account even with alternate log in

Add logs

An error has occurred! Try to Logout and Login on your Epic account.
[cli] INFO: Testing existing login data if present...Traceback (most recent call last):
File "urllib3/connectionpool.py", line 466, in _make_requestFile "urllib3/connectionpool.py", line 1095, in _validate_conn
File "urllib3/connection.py", line 652, in connectFile "urllib3/connection.py", line 805, in _ssl_wrap_socket_and_match_hostname
File "urllib3/util/ssl_.py", line 465, in ssl_wrap_socket
File "urllib3/util/ssl_.py", line 509, in _ssl_wrap_socket_impl
File "ssl.py", line 501, in wrap_socket
File "ssl.py", line 1041, in _create
File "ssl.py", line 1310, in do_handshake
ssl.SSLCertVerificationError: [SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: unable to get local issuer certificate (_ssl.c:1129)
During handling of the above exception, another exception occurred:
Traceback (most recent call last):
File "urllib3/connectionpool.py", line 789, in urlopen
File "urllib3/connectionpool.py", line 490, in _make_request
urllib3.exceptions.SSLError: [SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: unable to get local issuer certificate (_ssl.c:1129)
The above exception was the direct cause of the following exception:
Traceback (most recent call last):
File "requests/adapters.py", line 667, in send
File "urllib3/connectionpool.py", line 843, in urlopen
File "urllib3/util/retry.py", line 519, in increment
urllib3.exceptions.MaxRetryError: HTTPSConnectionPool(host='api.legendary.gl', port=443): Max retries exceeded with url: /v1/version.json (Caused by SSLError(SSLCertVerificationError(1, '[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: unable to get local issuer certificate (_ssl.c:1129)')))
During handling of the above exception, another exception occurred:
Traceback (most recent call last):
File "legendary/cli.py", line 3224, in <module>
File "legendary/cli.py", line 3131, in main
File "legendary/cli.py", line 93, in auth
File "legendary/core.py", line 274, in check_for_updates
File "legendary/api/lgd.py", line 21, in get_version_informationFile "requests/sessions.py", line 602, in getFile "requests/sessions.py", line 589, in request
File "requests/sessions.py", line 703, in sendFile "requests/adapters.py", line 698, in send
requests.exceptions.SSLError: HTTPSConnectionPool(host='api.legendary.gl', port=443): Max retries exceeded with url: /v1/version.json (Caused by SSLError(SSLCertVerificationError(1, '[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: unable to get local issuer certificate (_ssl.c:1129)')))
[PYI-55421:ERROR] Failed to execute script 'cli' due to unhandled exception!

Steps to reproduce

1. Go to '...'
2. Click on '...'
3. Scroll down to '...'
4. See error

Expected behavior

I was expecting it too login

Screenshots

No response

Heroic Version

Latest Stable

System Information

Used two devices Macmini late 2014 and macbook air M2

Additional information

No response

[arielj]

try what's mentioned here #4259

[LordCatchak]

uhm i dont have a usb cable and im in usa so i
dont think i need the vpn

[LordCatchak]

do i tho?

[arielj]

what happens if you open this URL in your browser? https://api.legendary.gl

from the logs it looks like it can't connect to it

[LordCatchak]

its just shows me the logo fro legendary

[arielj]

that's fine then, so something seems to be blocking heroic from connecting to that site, do you have a firewall or application that could be blocking heroic in any way? or a proxy?

[arielj]

Also, maybe try this https://sqlpey.com/python/solved-how-to-fix-ssl-certificate-verify-failed-error-in-python/ it says it's a solution for that problem on Mac devices, installing some certificates

[arielj]

It looks like this is not an issue with Heroic itself from all the results I see, so I'm going to close this and you should ask on our Discord in #-support, there are more Mac users maybe in discord that can help. The issues tracker is for problems in Heroic itself but I see this error everywhere reportes as missing certificates at the OS level.

[LordCatchak]

alr ty