Epic Games does not Start / Launch

[hschatte]

Describe the bug

Hello,

my Epic Games do not Launch. Every game i try and install new has the same behaviour. Going on Start Button- > Loading -> Seeing start Button again. Log Out and Log In / New Installing Game does nothing. GoG Games launch.

Add logs

Launching "Jurassic World Evolution" (legendary)
Native? No
Installed in: /home/hschattenkirchner/Games/Heroic/JurassicWorldEvolution
System Info:
CPU: 8x 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz
Memory: 33.36 GB (used: 8.73 GB)
GPUs:
GPU 0:
Name: Intel Corporation TigerLake-LP GT2 [Iris Xe Graphics]
IDs: D=9a49 V=8086 SD=22c9 SV=17aa
Driver: i915
OS: Pop!_OS 22.04 LTS (linux)
The current system is not a Steam Deck
We are running inside a Flatpak container
Software Versions:
Heroic: 2.15.2 Emeth
Legendary: 0.20.36 Urban Flight (Heroic)
gogdl: 1.1.2
comet: comet 0.1.2
Nile: 1.1.2 Will A. Zeppeli
Game Settings: {
"autoInstallDxvk": true,
"autoInstallDxvkNvapi": false,
"autoInstallVkd3d": true,
"preferSystemLibs": false,
"enableEsync": true,
"enableMsync": false,
"enableFsync": true,
"nvidiaPrime": false,
"enviromentOptions": [],
"wrapperOptions": [],
"showFps": false,
"useGameMode": true,
"battlEyeRuntime": true,
"eacRuntime": true,
"language": "",
"beforeLaunchScriptPath": "",
"afterLaunchScriptPath": "",
"wineVersion": {
"bin": "/home/hschattenkirchner/.steam/debian-installation/steamapps/common/Proton Hotfix/proton",
"name": "Proton - Proton Hotfix",
"type": "proton"
},
"winePrefix": "/home/hschattenkirchner/Games/Heroic/Prefixes/default/Jurassic World Evolution",
"wineCrossoverBottle": ""
}
Game launched at: Wed Feb 19 2025 10:13:46 GMT+0100 (Mitteleuropäische Normalzeit)
An exception occurred when launching the game:
AggregateError: 
at internalConnectMultiple (node:net:1117:18)
at internalConnectMultiple (node:net:1185:5)
at afterConnectMultiple (node:net:1684:7)============= End of log =============


HUMANKIND™ (Log)
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Launching "HUMANKIND™" (legendary)
Native? No
Installed in: /home/hschattenkirchner/Games/Heroic/HUMANKIND
System Info:
CPU: 8x 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz
Memory: 33.36 GB (used: 8.73 GB)
GPUs:
GPU 0:
Name: Intel Corporation TigerLake-LP GT2 [Iris Xe Graphics]
IDs: D=9a49 V=8086 SD=22c9 SV=17aa
Driver: i915
OS: Pop!_OS 22.04 LTS (linux)
The current system is not a Steam Deck
We are running inside a Flatpak container
Software Versions:
Heroic: 2.15.2 Emeth
Legendary: 0.20.36 Urban Flight (Heroic)
gogdl: 1.1.2
comet: comet 0.1.2
Nile: 1.1.2 Will A. Zeppeli
Game Settings: {
"autoInstallDxvk": true,
"autoInstallDxvkNvapi": false,
"autoInstallVkd3d": true,
"preferSystemLibs": false,
"enableEsync": true,
"enableMsync": false,
"enableFsync": true,
"nvidiaPrime": false,
"enviromentOptions": [],
"wrapperOptions": [],
"showFps": false,
"useGameMode": true,
"battlEyeRuntime": true,
"eacRuntime": true,
"language": "",
"beforeLaunchScriptPath": "",
"afterLaunchScriptPath": "",
"wineVersion": {
"bin": "/home/hschattenkirchner/.steam/debian-installation/steamapps/common/Proton Hotfix/proton",
"name": "Proton - Proton Hotfix",
"type": "proton"
},
"winePrefix": "/home/hschattenkirchner/Games/Heroic/Prefixes/default/HUMANKIND",
"wineCrossoverBottle": ""
}
Game launched at: Wed Feb 19 2025 09:54:13 GMT+0100 (Mitteleuropäische Normalzeit)
An exception occurred when launching the game:
AggregateError: 
at internalConnectMultiple (node:net:1117:18)
at internalConnectMultiple (node:net:1185:5)
at afterConnectMultiple (node:net:1684:7)============= End of log =============
LOG-DATEI IM ORDNER ANZEIGEN
UPLOAD LOG FILE
KOMM AUF UNSEREN DISCORD-SERVER

Steps to reproduce

1. Go to Game
2. Click on Start
3. Loading Icon
   4.Start Icon

Expected behavior

Start Game

Screenshots

No response

Heroic Version

Latest Stable

System Information

OS: Pop!_OS 22.04 LTS (linux)
Heroic: 2.15.2 Emeth

Additional information

No response

[hschatte]

Yesterday everything was fine

[arielj]

From the different reports I've seen, this error means connection issues:

An exception occurred when launching the game:
AggregateError: 
at internalConnectMultiple (node:net:1117:18)
at internalConnectMultiple (node:net:1185:5)
at afterConnectMultiple (node:net:1684:7)

What some users reported to work was:

• disable IPV6
• use a mobile phone connection
• use a VPN that uses IPV4