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servicenow_incidents.json
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{
"baseUrl": "https://dev166035.service-now.com/",
"items": [
{
"parent": "",
"made_sla": "false",
"caused_by": "",
"watch_list": "",
"upon_reject": "",
"sys_updated_on": "2023-10-05 19:50:33",
"child_incidents": "",
"hold_reason": "",
"origin_table": "",
"task_effective_number": "INC0000015",
"approval_history": "",
"number": "INC0000015",
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"sys_updated_by": "admin",
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"value": "681b365ec0a80164000fb0b05854a0cd"
},
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"sys_created_on": "2023-07-07 23:40:15",
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"value": "global"
},
"state": "2",
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"sys_created_by": "admin",
"knowledge": "false",
"order": "",
"calendar_stc": "432024",
"closed_at": "2023-06-26 23:39:10",
"cmdb_ci": {
"link": "https://dev166035.service-now.com/api/now/table/cmdb_ci/46c7318aa9fe198100c76003f0bc82e9",
"value": "46c7318aa9fe198100c76003f0bc82e9"
},
"delivery_plan": "",
"contract": "",
"impact": "1",
"active": "true",
"work_notes_list": "",
"business_service": "",
"business_impact": "",
"priority": "1",
"sys_domain_path": "/",
"rfc": "",
"time_worked": "",
"expected_start": "",
"opened_at": "2023-06-21 23:38:46",
"business_duration": "1970-01-06 00:00:00",
"group_list": "",
"work_end": "",
"caller_id": {
"link": "https://dev166035.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2005",
"value": "5137153cc611227c000bbd1bd8cd2005"
},
"reopened_time": "",
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"subcategory": "",
"work_notes": "",
"universal_request": "",
"short_description": "I can't launch my VPN client since the last software update",
"close_code": "",
"correlation_display": "",
"delivery_task": "",
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"assignment_group": {
"link": "https://dev166035.service-now.com/api/now/table/sys_user_group/8a4dde73c6112278017a6a4baf547aa7",
"value": "8a4dde73c6112278017a6a4baf547aa7"
},
"additional_assignee_list": "",
"business_stc": "432000",
"cause": "",
"description": "There was a software update two days ago and now my VPN doesn't work. Nothing loads when I click on the VPN client icon on my desktop.",
"origin_id": "",
"calendar_duration": "1970-01-06 00:00:24",
"close_notes": "",
"notify": "1",
"service_offering": "",
"sys_class_name": "incident",
"closed_by": "",
"follow_up": "",
"parent_incident": "",
"sys_id": "46e2fee9a9fe19810049b49dee0daf58",
"contact_type": "phone",
"reopened_by": "",
"incident_state": "2",
"urgency": "1",
"problem_id": "",
"company": {
"link": "https://dev166035.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec",
"value": "31bea3d53790200044e0bfc8bcbe5dec"
},
"reassignment_count": "2",
"activity_due": "2023-10-05 21:50:33",
"assigned_to": {
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"value": "9ee1b13dc6112271007f9d0efdb69cd0"
},
"severity": "3",
"comments": "",
"approval": "not requested",
"sla_due": "2023-07-11 01:00:00",
"comments_and_work_notes": "",
"due_date": "",
"sys_mod_count": "11",
"reopen_count": "",
"sys_tags": "",
"escalation": "0",
"upon_approval": "",
"correlation_id": "",
"location": {
"link": "https://dev166035.service-now.com/api/now/table/cmn_location/105cf7f3c611227501e75e08b14a38ba",
"value": "105cf7f3c611227501e75e08b14a38ba"
},
"category": "software",
"link": "https://dev166035.service-now.com/nav_to.do?uri=incident.do?sys_id=46e2fee9a9fe19810049b49dee0daf58"
},
{
"parent": "",
"made_sla": "false",
"caused_by": "",
"watch_list": "",
"upon_reject": "",
"sys_updated_on": "2023-10-05 19:51:23",
"child_incidents": "",
"hold_reason": "",
"origin_table": "",
"task_effective_number": "INC0000016",
"approval_history": "",
"number": "INC0000016",
"resolved_by": "",
"sys_updated_by": "admin",
"opened_by": {
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"value": "6816f79cc0a8016401c5a33be04be441"
},
"user_input": "",
"sys_created_on": "2023-07-07 23:41:15",
"sys_domain": {
"link": "https://dev166035.service-now.com/api/now/table/sys_user_group/global",
"value": "global"
},
"state": "2",
"route_reason": "",
"sys_created_by": "admin",
"knowledge": "false",
"order": "",
"calendar_stc": "1382417",
"closed_at": "2023-07-02 23:40:40",
"cmdb_ci": "",
"delivery_plan": "",
"contract": "",
"impact": "1",
"active": "true",
"work_notes_list": "",
"business_service": "",
"business_impact": "",
"priority": "1",
"sys_domain_path": "/",
"rfc": "",
"time_worked": "",
"expected_start": "",
"opened_at": "2023-06-16 23:40:23",
"business_duration": "1970-01-12 02:38:57",
"group_list": "",
"work_end": "",
"caller_id": {
"link": "https://dev166035.service-now.com/api/now/table/sys_user/f298d2d2c611227b0106c6be7f154bc8",
"value": "f298d2d2c611227b0106c6be7f154bc8"
},
"reopened_time": "",
"resolved_at": "",
"approval_set": "",
"subcategory": "",
"work_notes": "",
"universal_request": "",
"short_description": "Rain is leaking on main DNS Server",
"close_code": "",
"correlation_display": "",
"delivery_task": "",
"work_start": "",
"assignment_group": {
"link": "https://dev166035.service-now.com/api/now/table/sys_user_group/8a5055c9c61122780043563ef53438e3",
"value": "8a5055c9c61122780043563ef53438e3"
},
"additional_assignee_list": "",
"business_stc": "959937",
"cause": "",
"description": "Seeing puddles of water on the floor of the server room. We've put buckets out to collect the water until this is fixed.",
"origin_id": "",
"calendar_duration": "1970-01-17 00:00:17",
"close_notes": "",
"notify": "1",
"service_offering": "",
"sys_class_name": "incident",
"closed_by": {
"link": "https://dev166035.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441",
"value": "6816f79cc0a8016401c5a33be04be441"
},
"follow_up": "",
"parent_incident": "",
"sys_id": "46e3e949a9fe19810069b824ba2c761a",
"contact_type": "phone",
"reopened_by": "",
"incident_state": "2",
"urgency": "1",
"problem_id": "",
"company": {
"link": "https://dev166035.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec",
"value": "31bea3d53790200044e0bfc8bcbe5dec"
},
"reassignment_count": "2",
"activity_due": "2023-10-05 21:51:23",
"assigned_to": {
"link": "https://dev166035.service-now.com/api/now/table/sys_user/681b365ec0a80164000fb0b05854a0cd",
"value": "681b365ec0a80164000fb0b05854a0cd"
},
"severity": "3",
"comments": "",
"approval": "not requested",
"sla_due": "",
"comments_and_work_notes": "",
"due_date": "",
"sys_mod_count": "7",
"reopen_count": "",
"sys_tags": "",
"escalation": "0",
"upon_approval": "",
"correlation_id": "",
"location": {
"link": "https://dev166035.service-now.com/api/now/table/cmn_location/108486c7c611227500b093211aa88dcc",
"value": "108486c7c611227500b093211aa88dcc"
},
"category": "hardware",
"link": "https://dev166035.service-now.com/nav_to.do?uri=incident.do?sys_id=46e3e949a9fe19810069b824ba2c761a"
},
{
"parent": "",
"made_sla": "false",
"caused_by": "",
"watch_list": "",
"upon_reject": "",
"sys_updated_on": "2015-11-24 15:47:36",
"child_incidents": "",
"hold_reason": "1",
"origin_table": "",
"task_effective_number": "INC0000017",
"approval_history": "",
"number": "INC0000017",
"resolved_by": "",
"sys_updated_by": "admin",
"opened_by": {
"link": "https://dev166035.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0",
"value": "9ee1b13dc6112271007f9d0efdb69cd0"
},
"user_input": "",
"sys_created_on": "2015-08-25 23:41:54",
"sys_domain": {
"link": "https://dev166035.service-now.com/api/now/table/sys_user_group/global",
"value": "global"
},
"state": "3",
"route_reason": "",
"sys_created_by": "don.goodliffe",
"knowledge": "false",
"order": "",
"calendar_stc": "",
"closed_at": "",
"cmdb_ci": "",
"delivery_plan": "",
"contract": "",
"impact": "1",
"active": "true",
"work_notes_list": "",
"business_service": "",
"business_impact": "",
"priority": "1",
"sys_domain_path": "/",
"rfc": "",
"time_worked": "",
"expected_start": "",
"opened_at": "2015-08-12 23:41:00",
"business_duration": "",
"group_list": "",
"work_end": "",
"caller_id": {
"link": "https://dev166035.service-now.com/api/now/table/sys_user/681ccaf9c0a8016400b98a06818d57c7",
"value": "681ccaf9c0a8016400b98a06818d57c7"
},
"reopened_time": "",
"resolved_at": "",
"approval_set": "",
"subcategory": "",
"work_notes": "",
"universal_request": "",
"short_description": "How do I create a sub-folder",
"close_code": "",
"correlation_display": "",
"delivery_task": "",
"work_start": "",
"assignment_group": {
"link": "https://dev166035.service-now.com/api/now/table/sys_user_group/d625dccec0a8016700a222a0f7900d06",
"value": "d625dccec0a8016700a222a0f7900d06"
},
"additional_assignee_list": "",
"business_stc": "",
"cause": "",
"description": "I need to organize my inbox in my email program. However I can't create a sub-folder. I didn't seen an option to create a new folder when right clicking.",
"origin_id": "",
"calendar_duration": "",
"close_notes": "",
"notify": "1",
"service_offering": "",
"sys_class_name": "incident",
"closed_by": "",
"follow_up": "",
"parent_incident": "",
"sys_id": "46e482d9a9fe198101d3e3f3e2a14459",
"contact_type": "phone",
"reopened_by": "",
"incident_state": "3",
"urgency": "1",
"problem_id": "",
"company": {
"link": "https://dev166035.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec",
"value": "31bea3d53790200044e0bfc8bcbe5dec"
},
"reassignment_count": "2",
"activity_due": "2015-11-24 17:47:36",
"assigned_to": {
"link": "https://dev166035.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2005",
"value": "5137153cc611227c000bbd1bd8cd2005"
},
"severity": "3",
"comments": "",
"approval": "not requested",
"sla_due": "2015-09-02 00:00:00",
"comments_and_work_notes": "",
"due_date": "",
"sys_mod_count": "36",
"reopen_count": "",
"sys_tags": "",
"escalation": "3",
"upon_approval": "",
"correlation_id": "",
"location": "",
"category": "inquiry",
"link": "https://dev166035.service-now.com/nav_to.do?uri=incident.do?sys_id=46e482d9a9fe198101d3e3f3e2a14459"
},
{
"parent": "",
"made_sla": "false",
"caused_by": "",
"watch_list": "",
"upon_reject": "",
"sys_updated_on": "2023-10-05 19:37:49",
"child_incidents": "",
"hold_reason": "",
"origin_table": "",
"task_effective_number": "INC0000018",
"approval_history": "",
"number": "INC0000018",
"resolved_by": "",
"sys_updated_by": "admin",
"opened_by": {
"link": "https://dev166035.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441",
"value": "6816f79cc0a8016401c5a33be04be441"
},
"user_input": "",
"sys_created_on": "2023-07-07 23:42:56",
"sys_domain": {
"link": "https://dev166035.service-now.com/api/now/table/sys_user_group/global",
"value": "global"
},
"state": "2",
"route_reason": "",
"sys_created_by": "admin",
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