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never-die: expand on how I reply #109

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never-die: expand on how I reply #109

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never-die: expand on how I reply
bagder Jun 17, 2023
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fixup language
bagder Jun 17, 2023
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fixup more
bagder Jun 17, 2023
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fixup a little more
bagder Jun 17, 2023
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Expand Up @@ -14,3 +14,14 @@ Often, slow-moving (or stuck) Linux distributions are blamed for this. "I am
forced to use Linux Y with version Z so I have to use your software version
X".

## How I reply

There is no right or wrong here and I expect just about every project to have
their own answers and approaches when these kinds of users appear.

I primarily refer people to the latest version, helping them understand that
we have fixed numerous bugs since their version and that the latest is more
secure and recommended etc. Explaining the situation.

In some projects I might suggest a paid support contract could be a way for a
developer to take on the problem with that ancient version.